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Case Study: Using Plus to Shake off the Shackles of LOA Chasing

July 25, 2022

Clare Redman

Case Study

When Mary MacFarlane, Associate Partner at SJP, went into business as a single Partner Practice in January 2020, she soon found herself working long days juggling the many tasks involved with running her own business.

These included finding new clients, servicing existing ones, and the mountainous admin required daily, including the arduous task of writing Letters of Authority and chasing providers for information.

Unable to take any staff on due to lockdown and the costs involved, she realised the way she was working wasn’t sustainable:

“I was drowning in admin and couldn’t grow my business”

It was only when looking for a solution to her problem, she remembered Plus Group from previous correspondence and notifications she had bookmarked, should the details ever come in handy.

Sure enough, they did, and following some positive conversations with other Partners who have used Plus Group in and around the Aberdeen location where she is based, she decided to test the water with the Chasing service we offer.

The benefits to Mary’s business soon became clear, as the huge timesaving impact of outsourcing the chasing of information began to show itself, and allow Mary to

“Do the things I should be doing, focusing on finding new clients, taking part in virtual business development opportunities, and look to grow and achieve my goals”

Mary has been particularly impressed with the momentum kept up by the Chasing team to obtain information, and cites the Weekly Update provided by our Head of Chasing, Jonathan Maskell, as “particularly useful”.

Mary describes the working relationship with Jon Maskell as positive in all aspects to her and her business, saying

“It doesn’t feel like I am working with remote strangers- Jon quickly felt like he was part of my team”

This is something we strive for at Plus:

We aim to be viewed as part of your team, and Mary feels that she knows Jon personally, as though they were working together in a ‘normal’ office environment.

We hope to continue to support Mary and develop this relationship for many years to come.

We understand that it takes a leap of faith to entrust tasks so important to your business to a remote team of staff, but we hope Mary’s story instils confidence that our Chasing team has the knowledge and ability to offer an outstanding service.

It’s one which saves you time and allows you to develop and grow your business into whatever you want it to be.

For more information on what your Chasing service involves and what you could gain back in exchange, please click here.

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