Accuracy that protects
We handle LOA chasing and checking for SJP advisers – making sure requests are followed up quickly, checked thoroughly, and recorded in Fluid, our case tracking system, so you always know exactly where things stand.
What this can look like
Working with you

Support made simple
For SJP advisers, LOAs are one of the biggest blockers to timely advice. If they aren’t chased quickly or checked properly, cases stall and compliance risks rise. We take on the chasing and the detail, while you track progress live in Fluid, giving you complete visibility without the admin burden.
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Need to know more
Browse our FAQs to learn more about our support and services.
Our dedicated team manages the full LOA process from start to finish. We handle the chasing, tracking, and checking of all information to make sure it’s complete and accurate before you receive it. Through Fluid, our real-time case management system, see exactly how every case is progressing - giving full transparency and confidence that nothing is held up.
Outsourcing saves advisers valuable time and reduces the admin workload. Our specialists contact providers daily and know how to keep cases moving. We handle the follow-ups and data checks so you and your team can stay focused on delivering advice and supporting clients.
Yes - we’re highly experienced in dealing with complex LOA cases involving multiple providers or product types. Our team is thorough and persistent, ensuring every case is followed through until all information is collected, verified, and ready for use.
Every response is carefully reviewed and cross-checked by our team before it’s returned to you. We flag inconsistencies, verify key details, and make sure you receive clean, reliable data that supports compliant advice and smooth client servicing.
Absolutely. Our processes and systems are built to manage high volumes efficiently and accurately. Whether it’s long-term support or a temporary surge in cases, we can scale our support to keep pipelines flowing and practices running smoothly.