Clearing the bottlenecks
We manage provider chases, accuracy checks, and progress updates – so Letters of Authority are processed quickly, correctly, and without draining your team’s time.
What this can look like
Working with you
We step in where most delays start – managing provider calls and follow-ups to keep cases on track. Our team handles every stage of the LOA process, so you can stay focused on client service while we keep progress moving.
This service is trusted by Quilter Advisers and Firms who want faster turnaround times, accurate provider communication, and complete visibility on case progress.

Support made simple
Because time matters at every stage of the advice journey. We take care of the chasing and checking that can stall cases – keeping your data accurate, your clients informed, and your pipeline on track.
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Need to know more
Browse our FAQs to learn more about our support and services.
Our experienced admin team takes ownership of the entire LOA process. We handle the chasing, tracking, and verification of information from start to finish. Fluid, our real-time case management system, also provides instant access to each case, so it’s easy to see progress.
Outsourcing LOA management saves time and reduces admin strain. Our team knows the provider landscape and how to get accurate information quickly. With us handling this process, Quilter advisers can stay focused on client advice, confident that everything behind the scenes is being managed efficiently.
Absolutely. We frequently deal with complex LOA cases involving multiple providers or policy types. Our team is methodical and persistent, ensuring every case is followed through until all data is gathered, checked, and ready to use.
Every response from a provider is reviewed carefully. We cross-check data, flag inconsistencies, and confirm details before sending it back to you, so you always receive clean, accurate information that supports compliance and client advice.
Yes - we’re structured to manage high volumes with ease. Our scalable processes and experienced team mean we can handle ongoing workloads or short-term spikes efficiently, maintaining accuracy and strong communication throughout.