Clearing the bottlenecks
We take care of provider chases, accuracy checks, and follow-ups – so every Letter of Authority is processed quickly and correctly, keeping your Openwork cases on track and your clients updated.
What this can look like
Working with you
Our team steps in to manage the time-consuming provider chases that slow cases down. We handle communication, follow-ups, and document verification – ensuring everything is accurate, up to date, and ready to move forward.
This service is trusted by Openwork advisers and firms who want faster case turnaround, fewer delays, and complete confidence in their LOA process.

Support made simple
Because provider delays shouldn’t slow down client progress. We take care of the admin behind every LOA – keeping cases moving, clients informed, and your pipeline flowing smoothly.
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Need to know more
Browse our FAQs to learn more about our support and services.
Our dedicated chasing team takes care of the entire LOA process. We manage the follow-ups, track responses, and verify all information before it reaches you. Using Fluid, our real-time case management system, the progress of every case can be viewed instantly, giving confidence and control over cases.
Because it saves time and increases efficiency. Our specialists handle provider contact daily and know exactly how to obtain accurate data quickly. By outsourcing, Openwork advisers reduce admin pressure and free up time to focus on delivering advice and service to clients.
Yes - we regularly manage complex and multi-provider cases. Our approach is structured and consistent, ensuring every piece of information is gathered, reviewed, and delivered accurately, no matter how involved the case.
Every provider response is double-checked and validated by our team. We highlight discrepancies and ensure all details are complete before returning them to you, so you can move forward with confidence.
Definitely. Our processes are designed to manage large volumes efficiently and accurately. Whether it’s ongoing support or help during busy periods, we keep cases flowing without interruption.