Cookie Policy

1. Introduction and Scope

This Cookie Policy explains how Plus Group uses cookies and similar technologies across its websites, platforms, and online services.

It applies to all Plus Group digital properties, including but not limited to:

  • Plus Group websites
  • Paraplanning and administrative service websites
  • Technology platforms and web applications, including AI-enabled tools
  • Marketing, content, and social media tools
  • Online directories and lookup services

References in this Cookie Policy to “Plus Group”, “we”, “us”, or “our” include all Plus Group entities and services unless stated otherwise.

This Cookie Policy should be read alongside our Privacy Policy, which explains how we process personal data more generally and the rights available to individuals under UK data protection law.

2. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use an online service. Cookies are widely used to make websites and online services work efficiently, as well as to provide information to website owners and operators.

Cookies can be:

  • Session cookies, which are temporary and are deleted when you close your browser, or
  • Persistent cookies, which remain on your device until they expire or are deleted

Cookies may be set by Plus Group (first-party cookies) or by third parties whose services are used on our websites or platforms (third-party cookies).

Cookies do not typically contain information that directly identifies you, but some cookies may collect information that can be linked to you, such as IP address or device information. Where this information constitutes personal data, it is processed in accordance with our Privacy Policy.

3. Types of Cookies We Use

Plus Group uses cookies and similar technologies for a range of purposes across its websites, platforms, and online services. The types of cookies we use may vary depending on the service or website being accessed, but generally fall into the categories set out below.

Essential cookies
These cookies are necessary for our websites and online services to function properly. They enable core functionality such as security, authentication, accessibility, and session management. Essential cookies cannot be disabled through our cookie consent tools.

Analytics cookies
Analytics cookies help us understand how users interact with our websites and platforms, including which pages are visited, how users navigate between pages, and how services are used. This information is used to monitor performance and improve functionality and user experience.

Functionality and preference cookies
These cookies allow our websites and platforms to remember choices you make, such as language preferences or display settings, to provide enhanced and more personalised functionality.

Marketing and communications cookies
These cookies may be used to deliver relevant communications, measure the effectiveness of marketing activity, and understand engagement with our content. Marketing cookies are used only where permitted by law and, where required, with your consent.

Where required by law, non-essential cookies are used only after you have provided your consent through our cookie consent mechanism.

4. Third-Party Cookies

Some cookies used on Plus Group websites, platforms, and online services are set by third parties. These third parties may provide services such as analytics, performance monitoring, communications, or marketing support.

Third-party cookies may collect information about your device, browser, or how you interact with our websites and services. This information is used to help us:

  • Understand how our websites and platforms are used
  • Measure performance and reliability
  • Improve functionality and user experience
  • Assess the effectiveness of communications and content

We do not control the setting of third-party cookies directly. Their use is governed by the relevant third party’s own privacy and cookie policies.

Where required by law, third-party cookies are used only with your consent, which can be managed through our cookie consent mechanism.

5. How We Use Cookies

Plus Group uses cookies and similar technologies across its websites, platforms, and online services for the following purposes:

  • To ensure our websites and online services operate securely and correctly
  • To enable core functionality, such as page navigation, authentication, and session management
  • To understand how users interact with our websites and platforms, including usage patterns and performance
  • To improve the design, functionality, and content of our websites and services
  • To support communications and marketing activity, where permitted and appropriate

Cookies are used in a proportionate way and only for legitimate purposes. Where required by law, non-essential cookies are deployed only after you have provided your consent through our cookie consent tools.

6. Managing Your Cookie Preferences

You can control and manage your cookie preferences in several ways.

When you first visit a Plus Group website or platform, you will be presented with a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your cookie preferences by category

You can update your preferences at any time by accessing the cookie settings available on our websites or platforms.

You can also manage cookies through your web browser settings. Most browsers allow you to:

  • Block cookies
  • Delete existing cookies
  • Set preferences for certain websites

Please note that disabling or blocking certain cookies, particularly essential cookies, may affect the functionality and performance of our websites and online services.

7. Cookie Retention

Cookies used on Plus Group websites, platforms, and online services are retained for different periods depending on their purpose.

  • Session cookies are temporary and are deleted automatically when you close your browser.
  • Persistent cookies remain on your device for a set period or until you delete them through your browser settings.

The retention period for cookies varies depending on the type of cookie and its function, such as security, analytics, functionality, or marketing. Details of specific cookie lifespans are provided through our cookie consent tool.

Cookies are not retained for longer than necessary for their intended purpose.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in legal or regulatory requirements
  • Updates to our websites, platforms, or online services
  • Changes to the cookies or technologies we use

We encourage you to review this Cookie Policy periodically to stay informed about how cookies are used across Plus Group services.

Where we make material changes to this Cookie Policy, we will publish the updated version on our website and, where required by law, provide additional notice.

9. Contact Details

If you have any questions about this Cookie Policy or how Plus Group uses cookies, you can contact us at:

Plus Group
Chandler House, 7 Ferry Road Office Park, Riverside, Preston, Lancashire, PR2 2YH

Email: hello@plusgroup.org