Keeping cases moving across borders
We handle the provider chases, data checks, and follow-ups - keeping international cases progressing smoothly and clients updated wherever they are in the world.
What this can look like
Working with you
Our LOA support team manages the details that slow cases down - chasing providers, verifying data, and resolving errors before they cause further delays. With experience across international and UK providers, we help SJP Asia and Middle East advisers keep their pipelines flowing.
This service is trusted by SJP Asia and Middle East Advisers and Practices who want efficient, compliant, and well-managed LOA processing for international clients.

Support made simple
Because every delay costs time - and trust.
We handle the chasing, checking, and coordination with global providers, helping advisers deliver a smooth client experience no matter where their clients are based.
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Need to know more
Browse our FAQs to learn more about our support and services.
Once you share client and provider details with us, our team manages the full LOA process from start to finish. We handle the follow-ups, track responses, and check all information for accuracy and completeness before it’s returned to you. With access to our real-time case management system, Fluid, you can monitor progress anytime, wherever you’re based - giving you full visibility and confidence that cases are moving forward.
Because it saves valuable time and removes a major administrative burden. Our specialists deal with providers daily and know how to obtain accurate information quickly and efficiently. Outsourcing this process means you and your team can stay focused on clients while we keep the paperwork and provider contact under control.
Yes - complex and multi-provider cases are something we handle regularly. Our team is thorough, persistent, and experienced in dealing with multiple providers and product types. Even challenging or cross-border cases are managed efficiently to make sure nothing slips through the cracks.
Accuracy and detail are key. Every provider response is cross-checked and verified by our team before it’s passed back to you. We flag any discrepancies or missing details so you receive clean, reliable information that can be confidently used in your advice process.
Definitely. Our structured processes and experienced team are designed to manage high volumes without sacrificing quality or communication. Whether you’re experiencing a temporary spike in cases or consistent demand, we provide reliable, scalable support that keeps your workflow running smoothly.