Clearing the bottlenecks
We take care of provider chases, checks, and progress updates – so Letters of Authority are processed quickly and accurately, helping M&G advisers stay focused on clients instead of admin.
What this can look like
Working with you
Our team manages the time-consuming provider follow-ups that slow down your cases. We handle every stage of the LOA process – from submission to confirmation – so you can keep your advice process moving without interruptions.
This service is trusted by M&G advisers and firms who want faster case progress, reliable communication, and fewer delays caused by provider hold-ups.

Support made simple
Because every delay costs time – and time affects service. We take the admin load off your desk, keeping cases on track, data accurate, and clients updated from start to finish.
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Need to know more
Browse our FAQs to learn more about our support and services.
Once the details have been shared, our team manages the full LOA process from start to finish. We take care of chasing providers, tracking responses, and checking all information for accuracy. Through Fluid, our real-time case management system, advisers can see exactly where each case stands - giving complete visibility and peace of mind that nothing is being missed.
Outsourcing LOA chasing saves valuable time and removes the admin pressure from firms. Our specialists deal with providers daily, know who to contact, and how to keep cases progressing smoothly. By letting us handle the follow-ups, advisers can focus on clients while we ensure the details are right.
Yes - complex cases are something we handle regularly. Our team is experienced in working with multiple providers and product types, ensuring that even the most detailed or time-consuming LOAs are completed accurately and efficiently.
We thoroughly review every piece of provider information before it’s returned. Our team cross-checks responses, highlights any inconsistencies, and ensures you receive complete, accurate data you can rely on.
Yes. Our systems and team structure are designed for scale, allowing us to handle large volumes efficiently without compromising quality. Whether it’s a seasonal surge or consistent high demand, we keep cases moving seamlessly.