How one advice firm fixed report inconsistencies across its adviser team

Client Context

A regional advice firm had a team of advisers with a wide range of experience. Senior advisers brought strong technical knowledge, while junior advisers were still learning how to structure suitability reports. The result was uneven quality in client-facing documents.

The partners worried this inconsistency would damage the firm’s reputation and increase compliance risks.

The Challenge

The firm’s main issues were:

• Reports looked different depending on who prepared them
• Senior advisers spent hours rewriting juniors’ reports
• Compliance checks often flagged gaps and inconsistencies

The uneven quality was creating frustration in the team and wasting valuable time.

The Turning Point

When a compliance audit flagged several suitability reports, the partners realised the inconsistency was more than just an annoyance — it had become a regulatory risk. They needed a way to bring every report up to standard.

The Solution

The firm engaged Plus Group to provide paraplanning support across all advisers. We:

• Introduced a single, standardised report template for the whole team
• Took on report drafting for junior advisers’ cases, reducing the burden on senior advisers
• Built compliance checks into every stage of the paraplanning process

Implementation Insight

We began with the junior advisers’ caseload. By shifting their reports to Plus Group, senior advisers were freed from rework and could focus on client delivery. Over time, all advisers’ reports flowed through the same paraplanning process, ensuring consistency.

Results

• Reports became consistent and FCA-ready across the firm
• Senior advisers gained back hours each week
• Compliance risks reduced, with fewer findings during audit

Emotional Impact

For the partners, the biggest change was relief. Senior advisers no longer felt bogged down, junior advisers gained confidence, and the firm could present a united, professional standard to every client.

Before vs After

Barriers Addressed

The partners worried that outsourcing paraplanning might discourage junior advisers from developing their skills. Instead, it provided a framework for learning — advisers could see how reports were structured correctly without the firm carrying unnecessary compliance risk.

If your firm has advisers at different experience levels and you want consistency in client delivery, Plus Group’s paraplanning support provides the structure and reliability you need.